8/29/08

Feel free to start shopping bento items!

For bento fans out there, all bento items from the most recent shipment have been newly added and restocked. :)

We estimate 95% of new items have been added.

Have a wonderful holiday weekend!

8/26/08

Are You Ready?

Finally we have good news for you!
Agh, we were going nuts as much as you were.

You will see new and restocked items as early as Thursday, August 28.
Due to the upcoming holiday weekend and a higher number of new items than usual, please be advised that updates may not be completed until Sep 2 or 3.

For those who prefer not to rush placing an order, we will do our best to work efficiently and keep you updated on our progress.

By the way, if you've been waiting for the rabbit boiled egg mold introduced in the "Wonder Time" magazine, those highly popular egg molds will be re-stocked! The magazine showed only the rabbit mold for $2, but it's a set of rabbit and bear for $1.5. :)

If you missed out on egg pans and many of lunch goods in the past, don't miss this chance!

Looking forward to having all of you back at our store soon!

8/15/08

Thanks for waiting

We are aware that some are frustrated about the out-of-stock items.

Many of them are completely sold out, meaning nothing at the warehouse.

Due to technical limitations, we are unable to control precisely when to show items on and off. We did forget to put a few very popular items back on the web for a week or so in the past, and that's why we've been hesitant to remove items if they are going to be re-stocked.

If you are new to our site, you get to see what kinds of products we carry. We know all the experienced Ichiban Kan customers are pretty sick and tired of seeing the out-of-stock message everywhere, but please give new customers an opportunity to learn what they could buy at Ichiban Kan. ;)

For those who've been yearning for boiled egg molds, the shipment delivery has been re-scheduled and we don't even know when it's coming in (!). A notice will be posted on the web and here as soon as we know more certainly about an estimated re-stocking date range.

8/11/08

Maintenance Period Extended

We are extending the offline period for one more day.

Sorry for the inconvenience.

8/8/08

Annual Nihonmachi Street Fair

Date: August 9 & 10
Time: 11:00am - 6:00pm

The Nihonmachi (Japantown) Street Fair is held in SF Japantown this Saturday and Sunday.

This annual event hosts children's activities, arts and craftsm and a food bazaar. The fair features live entertainments including the West Coast Lion Dance Troupe, San Francisco Taiko Dojo, The Marra Reggae Brazilian Dancers and live bands.

Free admissions!

For more information, check the site (www.nihonmachistreetfair.org).

Don't forget to stop by our SF store (Map)! :)

8/7/08

If you encountered checkout errors

Some customers have reported difficulty placing an order on our web store.

The web service company we rely on is aware of the severity of the problem and working to fix the errors as soon as possible. Our sincere apologies for those who have encountered the trouble.

In the meantime, if you find duplicate pending charges on your online account statement after experiencing checkout errors, please read the following.

Credit processors authorize and reserve a charge on your card when you submit orders online. When there are checkout errors, our system does not register those erroneous orders as sales, and hence you do not receive duplicate email sales confirmations. Any extra pending charge(s) should clear up within one week.

We do not bill credit cards until orders leave our warehouse.

Please contact your bank or credit card issuer for support if unaccounted charges do not disappear for more than one week.

Please feel free to send us a message if you would like to confirm your order status. We will be glad to look up for transactions in your account. :)

8/6/08

Webstore Scheduled for Maintenance This Weekend

Just wanted to let you know that our web site will be offline from 9:00am PT on Thursday August 7 to an unspecified evening time on Sunday August 10.

Thank you.