8/7/08

If you encountered checkout errors

Some customers have reported difficulty placing an order on our web store.

The web service company we rely on is aware of the severity of the problem and working to fix the errors as soon as possible. Our sincere apologies for those who have encountered the trouble.

In the meantime, if you find duplicate pending charges on your online account statement after experiencing checkout errors, please read the following.

Credit processors authorize and reserve a charge on your card when you submit orders online. When there are checkout errors, our system does not register those erroneous orders as sales, and hence you do not receive duplicate email sales confirmations. Any extra pending charge(s) should clear up within one week.

We do not bill credit cards until orders leave our warehouse.

Please contact your bank or credit card issuer for support if unaccounted charges do not disappear for more than one week.

Please feel free to send us a message if you would like to confirm your order status. We will be glad to look up for transactions in your account. :)

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