8/15/08

Thanks for waiting

We are aware that some are frustrated about the out-of-stock items.

Many of them are completely sold out, meaning nothing at the warehouse.

Due to technical limitations, we are unable to control precisely when to show items on and off. We did forget to put a few very popular items back on the web for a week or so in the past, and that's why we've been hesitant to remove items if they are going to be re-stocked.

If you are new to our site, you get to see what kinds of products we carry. We know all the experienced Ichiban Kan customers are pretty sick and tired of seeing the out-of-stock message everywhere, but please give new customers an opportunity to learn what they could buy at Ichiban Kan. ;)

For those who've been yearning for boiled egg molds, the shipment delivery has been re-scheduled and we don't even know when it's coming in (!). A notice will be posted on the web and here as soon as we know more certainly about an estimated re-stocking date range.

7 comments:

scout said...

Thank you for posting this. It is very good to know that you have been listening to the frustrations of the long time customers. I think that is one of the reasons I, for one, keep coming back and recommending you to my friends. Please do keep us informed as to new shipments - those mayo cups sold out just as I was getting ready to order some! :)

Christy said...

It is somewhat frustrating to see the "out of stock" messages everywhere, but in some ways it gives me hope that they'll be back in stock eventually! :)
For egg molds... when they finally do come in, are you likely to get the star/heart set as well, or just more of the car/fish and bear/rabbit?

Thank you SO much for keeping us so well informed! I absolutely love your site.

ChoKitty said...

I just received my first order from you, and I'm super happy. I love everything. You're a great site!


Did you ever consider adding the function for the customers to Show/hide out of stock items? That way, people have the ability to see everything you offer, or just what you currently have so they don't need to wade through the out of stock to find things to buy that are in stock.

Ichiban Kan Web Team said...

Thanks so much for understanding. We've amazed how some items fly away as soon as they are re-stocked.
Everyone at Ichiban Kan has been also longing for the arrival of the incoming shipment.

Re: new products, star-shaped boiled egg mold is one of the new additions. We are sure it'll be worth the wait! ;)

Anonymous said...

I love Ichiban too. I also wish they were some kind of function to hide out of stock things. I had ordered a pair of tabi socks (first pair ever) and fell in love and wanted to order more as they were shown out of stock. I saw that someone messaged you on the blog to ask if they would be restocked and you replied with a No, we don't forsee it or something to that effect, yet the socks remain pictured on the site and always show out of stock. If they haven't been restocked for so long it would be nice if they could be removed. Thank you.

Roger said...

Is Ichiban Kan going to get the new Gatsby Perfect Hold Wax?
I love the Moving Rubber you guys have. =D

Love the store too.

- Roger from San Francisco

Jen said...

Thanks for the update! You guys rock! :D