2/3/09

Major Change

Long time no entry!

One of the staff has been under the weather for a while and we've had just enough manpower to maintain the web store and ship out orders.

In any case, we have a very important announcement today.
Due to software change, you will see a drastic change on the web store between Feb 15 and 20.
We haven't quite figured out the exact date of switch, but we will try to do it as early as possible with a minimum offline time.

We will carry over the same variety and number of items; however, bear with us if you don't initially see everything up on time. Of course, we will keep growing the number of offerings!


Good things about the new system:

+ Product reviews - this will be a nice way to exchange information and post your reviews on items. We will censor only obscene words.

+ Wish list - this is currently internal, meaning that the list will be available only within your account. The provider is optimistic about developing a public wish list function in the future.

+ Easier checkout - we hope one-page checkout will make the checkout process simpler. In addition, it will be easier to change your mind about color and design options from the cart.

+ Hawaii, Alaska, International Shipping - the new system will enable us to control shipping methods better. We are confident that we could offer expanded shipping options in the near future. Let us get the site and up and running first before expanding delivery areas... When enabling international shipping, we will start with a few selected countries.


Bad thing about the new system:

+ Customer data - our current software has a very tight security feature (which is good), so we are unable to export and import all customer-related data.
Although we could set temporary passwords and email each one of you, we think it's rather pointless since we are unable to copy sales history and customer service messages, which will be your primary interest when looking up your account.
We sincerely apologize for the convenience.

Note about orders:

Even after the web site switches to a new system, we will ship out orders using the old system for those accepted through the old one. Please rest assured that you will still receive a shipping notice in that case.


Thank you!!!!

8 comments:

Anonymous said...

I was wondering is you guys will have Shiseido's Ma Cherie Wavy hair product again? I can't find it anywhere on the internet.

Anonymous said...

..."we are unable to copy sales history and customer service messages, which will be your primary interest when looking up your account."
Does this mean our old account information regarding past orders will no longer be available with the new system?

Thanks

Ichiban Kan Web Team said...

> Anonymous

We don't have Ma Cherie at the main warehouse right now. We need to check with the person in charge.

> Anonymous

That's correct. Old account information will not be available once we switch.

JJ Sobey said...

Oh boy!!! I hope Canada is on your list! Please do consider using the postal service as an option when you set up to ship international. UPS rips off the recipient with brokerage fees over $40!! (this is over and above what they charge the shipper).

natalie said...

Hi! Please please please consider shipping to the United Kingdom. We have very little bento gear available over here :-)

arkonite_babe said...

Hi

I agree with Natalie, please please please consider shipping to UK, we are starved for bento gear here!!

Anonymous said...

And please consider sending it to The Netherlands, I would be delighted to order with you guys!!!

Have a great day,

Iris
www.bento-babe.nl

Anonymous said...

International shipping! I've daydreamed about you guys starting to ship to Canada, I really hope we're on your list!